Therapist Portal New
Therapist Portal
This is now where you request trial equipment for your clients. Sign in or register below to lodge trials, view quotes, confirm successful items and submit DVA equipment requests in one place, on desktop or mobile.
- Trial requests
- Quotes
- DVA requests
- Dispatch tracking
- Past trials and invoices
We’re moving trials to the new portal
Your quote is ready as soon as the trial equipment is prepared for collection. We send you a text message when the trial is ready for pickup, and the quote is waiting in your dashboard. There’s no need to wait for an emailed quote.
Still part-way through a request using the previous trial form? It remains available during the changeover: use the old therapist trial form. For new trials, please use the portal below.
Training and therapist resources
Download our guides to get started, or share them with your team.
Therapist Portal Quick Guide
An 11-step guide covering sign-in, your dashboard, quotes, DVA requests and trials from start to finish, with a status guide.
PDF, 4 pages, 0.9 MB. Updated October 2026.
Therapist pack
Therapist Partner Guide
Trials, the Therapist Portal, our best-selling range, requesting quotes, equipment hire, funding types and how to reach our team.
PDF, 8 pages, 3.0 MB. Prices shown are a guide only.
Add the portal to your phone
Check a quote or confirm a successful item between home visits. Open the portal on your phone, then add it to your home screen.
- iPhone: open in Safari, tap Share, then Add to Home Screen.
- Android: open in Chrome, tap the menu, then Add to Home screen.
How a trial works
- Lodge the trial. Choose your client, funding type, products and trial dates. Trial dates default to one week, and you can change them.
- We prepare it. Your request shows as Pending while our team gets the items and the quote ready.
- Ready to collect. We send you a text message when the trial is ready for pickup, and the quote is in your dashboard.
- Review the quote. Download it and send it to the funder. Items marked unavailable are not included in the total.
- Confirm the outcome. Approve the quote or mark items as successful. Items being returned stay unchanged, and our team marks them as returned.
Trial availability depends on stock. Our team will confirm items and timing.
Trial status guide
- Pending: request logged and our team is actioning it. Wait for the text message.
- Collected: items picked up for the trial. Review the quote.
- Successful: the item stays with the client. Approve the quote and add the PO number.
- Returned: our team has received the item back. It moves to Past.
- Partial Return: some items returned and others kept. Check the kept items are approved.
- Not Available: item unavailable and not in the quote total. Choose an alternative if needed.
- Cancelled: trial or item cancelled. Nothing further is needed.
More ways we support therapists
We work with many funding types, including NDIS, DVA, aged care and Support at Home, WorkCover, CTP and private clients.
Request a quote
Search by product name or SKU, add live shipping rates and get a reference number for the funder.
Request a quoteEquipment hire
Wheelchairs, walking aids, bathroom aids, seating and more, for short or longer-term needs.
Browse hire equipmentDVA
Information for veterans’ equipment. Create DVA requests and track dispatch in the portal.
DVA informationNDIS
Equipment and quotes for NDIS participants and their support teams.
NDIS informationAged care and Support at Home
Equipment for clients receiving home care or Support at Home funding.
Aged care informationWorkers insurance
Equipment and quotes for WorkCover and other workers insurance clients.
Workers insurance informationTherapist Portal questions
I don’t have an account yet. How do I get access?
Select Register on the sign-in screen above, or ask our team to set up your login. We can also reset your login if you get stuck.
Can I still use the old trial form?
Yes, during the changeover. The new portal is faster because your quote is available as soon as the equipment is prepared for collection, and you can track every trial in one place. Open the old therapist trial form.
When will I see the quote?
As soon as the trial is prepared for collection. You get a text message when it is ready for pickup, and the quote appears in your dashboard. After collection, refresh the dashboard to see the updated quote.
How do I tell you the client is keeping an item?
Select Mark Items as Successful or Approve Quote on the active trial, confirm the delivery address and add a PO number or upload the PO if you have one. Successful – Please Invoice lets our team know to invoice, with no extra email needed.
What if the client is returning the equipment?
Leave the item’s status unchanged. Our team marks it as returned when we receive it, and the trial moves to Past.
Can I save funding details for next time?
Yes. When you create a trial, you can save the funding details as a template and reuse them for future requests.
How do I give feedback on the portal?
We’re still adding to the portal and would love to hear how it works for your team. Call us on 07 3355 3052 or send us a message through our contact page.
Need a hand with the portal?
Call our team on 07 3355 3052 or visit us at 621 Stafford Road, Stafford. We’re open 7am to 8pm, 7 days.
