Terms & Conditions

Terms and Conditions - SuperPharmacyPlus

1. Delivery Information

  • Available Options:

    • Australia Post Express Post
    • Australia Post Parcel Post
    • StarTrack
    • Sendle
    • Click & Collect

  • Dispatch and Timeframes:

    • Items are generally dispatched within 1-3 business days after purchase. You will receive an email with the status update of "pending dispatch" should there be additional timeframe required for dispatch due to stock movement.
    • Delivery timeframes vary based on selected service and carrier
    • Customers are notified as soon as possibly by means of status updates of any delays. Please reach out to our customer service team if more information is required.

2. Payment Methods

We accept the following payment methods:

  • Mastercard
  • Visa
  • Paypal
  • Bank Depost
  • American Express
  • Purchase orders (approved organisations)

3. Reporting Issues

  • Report any damaged goods, shortages, or discrepancies within 48 hours of receiving the order
  • Contact our customer service team immediately with order details and description of the issue

4. Returns Policy

  • Returns are at the discretion of SuperPharmacyPlus. Please see our Returns Portal for more information
  • Buyer is responsible for postage costs associated with returns unless otherwise covered under consumer guarantees

5. Business Information

  • SuperPharmacyPlus is an Australian Owned and Operated business
  • ABN: 50280623275
  • Registered pharmacy operating under Australian guidelines and QCPP standards

6. Use of Website

  • By using the SuperPharmacyPlus website, you agree to these Terms and Conditions
  • We reserve the right to modify these terms at any time without prior notice
  • Continued use of the website after changes constitutes acceptance of the modified terms

8. Privacy and Data Protection

  • We are committed to protecting your personal information
  • Refer to our Privacy Policy for details on how we collect, use, and protect your data

9. Product Information

  • We strive to provide accurate product information and pricing
  • In the event of an error, we reserve the right to correct it and cancel orders if necessary

10. Limitation of Liability

  • SuperPharmacyPlus is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Australia

By using the SuperPharmacyPlus website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions or concerns, please contact our customer service team for assistance.