Shipping and Delivery Information

As we provide many unique and sometimes bulky or heavy items, it is unfortunately not possible to provide free shipping for certain orders. Please see our Free Shipping Terms & Conditions to view these specifications. At the checkout, our system will automatically display the shipping options we have available.

When we receive every order, a confirmation email is sent. Our website also encourages you to create an account, which lets you view all previous orders and their status. If you can’t find the email at first, check your other email addresses and your junk mail. If you’re still unsure, contact our online team through our Contact Us form and we’ll confirm it for you.

Except in the rare case that an order is delayed, in which case we’ll notify you as soon as we’re aware, your order will be shipped within 2–3 business days. You’ll receive a notification from your shipping carrier once your item is in transit, and you can follow its progress through the tracking information. You can also use the order tracker at the top of this page. If a package is taking too long to arrive, please contact us and we can follow it up with your shipping carrier.

In some rare circumstances, products can be discontinued without warning, or supply chains are delayed so much that we can’t guarantee your order in a timely manner. If this happens, you’ll be notified by email and receive a full refund of the order and shipping costs.

In some rare and unfortunate situations, an order may not arrive as quickly as we expect. If you have concerns about where your order is, the quickest way to reach our online team is through the Contact Us form. Please be aware that pharmacy staff are unable to assist with online enquiries by phone or in store and will direct you to email our online team.

In this case, we’ll need to take payment for shipping. Please contact our team through our Contact Us form and they’ll process the postage and get your parcel on its way to you.

Yes. Please nominate authority to leave at checkout, or select no signature required when you receive the tracking information for your order, so it can be left in a safe place. This authority must be given to the carrier and not to SuperPharmacyPlus.

We aim to be as environmentally friendly as possible when packing orders and reuse boxes to cut down on waste. For this reason, you may receive your order in a box with another product’s name on it. Before thinking it’s the wrong product, please open the box and check the contents.

Australia Post is moving to online notifications and has stopped leaving cards for customers with a MyPost account. Please check your emails and texts, or the MyPost app, for information about collecting your item. This process is external to SuperPharmacyPlus, so unfortunately we’re unable to help with enquiries about your MyPost account.

The United States has changed its import rules for goods shipped from Australia. Since 29 August 2025, the US has suspended its duty-free allowance for low-value goods, so shipments to the US now go through US customs and may attract duties, taxes and fees. Please note that the buyer is responsible for managing the importation of products into the US. If you’d like to check the options for your order before buying, please contact our online team through our Contact Us form.

Sometimes products go out of stock faster than the system can update. For most products, we can receive more stock from a supplier within the week. If this isn’t possible, you’ll be offered a refund or a replacement, along with the estimated arrival date of your order, to help you decide.

Use the search function at the top of our website to type in any product or information request and see the results. You can also browse to the relevant page by category, brand or other filters.

We aim to provide an extensive range of unique products through our website. Unfortunately, not all of these items are available at our flagship Stafford location, as they’re shipped from the online warehouse. If coming into store is more convenient for you, we’re always happy to provide your order through Click & Collect for easy pick-up.