Damaged goods, shortages and discrepancies must be reported within 48 hours of receipt of order.
We understand that sometimes mistakes happen, the wrong product is selected, something doesn't fit, or heaven forbid we have sent you the wrong thing... So we do have the ability to process returns with a few reasonable exceptions.
Products to be returned need to be returned to our store at:
621 Stafford Road, Stafford, QLD 4053
first in order for any credit to be applied to the account.
A couple of reasonable exceptions:
Any product that would be unhygenic to return (e.g. Compression garments, toilet splash guards, bottom wipers etc) cannot be returned.
Any product that has been used and cannot be resold cannot be returned.
Any product that would normally be taken orally and has been subject to unknown transport conditions already cannot be returned.
In short... we want to make sure that you wouldn't mind receiving it after it was returned from someone else (not a practice that we like doing)... so get in touch.
Returns are at the discretion of SuperPharmacyPlus. Postage costs for returns are the responsibility of the buyer. Please note that a 20% restocking fee may be applicable to any order cancelled or returned for a refund. Refunds are issued as store credit in the first instance, or subject to restocking fees if requested as a return to payment method. Refunds will only be accepted if they have been approved by the appropriate means prior to return (e.g. Request a return from the accounts).
All return requests need to be made within 14 days of purchase.
Please contact us should you require any further details.